Usage Policy

Privacy Policy

You can always trust us about keeping your information confidential. We never sell or leak our client’s data.

Along with providing quality services, it’s our responsibility to protect your privacy. By getting our services or visiting our website, you agree to these privacy policies. Your co-ordination is required for us to keep our website safe and secured.

1. Our Company Overview

Raster To Vector UK is a professional vector conversion company operating in the United Kingdom.

Headquarter:

Level 12, 10 Upper Bank St, Canary Wharf, London, E14 5NP, United Kingdom

Designer Team Address:

85 Ullet Rd, Liverpool, Merseyside, L17 2AA, United Kingdom

We are available 24/7.

For any privacy-related questions, you can contact us through the contact page on our website.

2. Information We Need

We only collect information that is needed to complete our services properly. We never collect any irrelevant data.

Information You Provide Directly

When you:

  • Submit a contact form
  • Upload image for conversion
  • Place an order
  • Complete payment

You may provide:

  • Name
  • Email address
  • Project files (logos, images, sketch)
  • Billing details (only when placing an order)

We use this information to:

  • Communicate with you
  • Deliver your vector files
  • Process your payment
  • Provide support

Technical Information Collected Automatically

When you visit our website, certain technical data may be collected automatically through tools like Google Analytics, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the site

This data is used for:

  • Improving our website performance
  • Understanding user behavior
  • Enhancing user experience
  • Detecting misuse or security risks

This information does not personally identify you unless you provide your details through our forms.

3. Payments & Financial Information

We only collect payment information when you place an order.

Payments are processed securely through trusted third-party payment providers. We do not store full card details on our servers.

Financial information is only used for:

  • Completing transactions
  • Issuing invoices
  • Handling refunds (if applicable)

4. How We Store & Protect Your Data

We take reasonable technical steps to protect your information, including:

  • Secure hosting environments
  • Controlled internal access
  • Password-protected systems
  • Encrypted communication where applicable

Project files and personal data are stored only for as long as necessary to complete your order and provide customer service. You can also ask for instant deletion of your data.

5. How Long We Keep Your Information

We retain:

  • Project files for operational and backup purposes
  • Contact communications for support history
  • Transaction records for accounting and legal requirements
  • When data is no longer required, it is securely deleted.

6. Sharing of Information

We do not sell your personal information. Information may only be shared when necessary with:

  • Payment processors
  • Hosting providers
  • Analytics service providers
  • Legal authorities (if legally required)

All third parties are expected to handle data responsibly and in accordance with applicable UK data protection laws.

7. International Data Transfers

Some of our service providers may operate outside the United Kingdom. Where this occurs, appropriate safeguards are implemented to ensure your data remains protected under UK data protection standards.

8. Your Rights Under Data Protection Policy

As a UK resident, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to certain types of processing
  • Request data portability

Contact us through our website to apply those rights.

9. Cookies & Tracking

Our website uses cookies and analytics tools to improve performance and understand visitor behavior. You can control cookies through your browser settings at any time.

10. Children’s Privacy

Our services are intended for business use and individuals over 18 years old. We do not knowingly collect personal information from children.

11. Changes to This Policy

For valid reasons, we may update this Privacy Policy from time to time to reflect business changes. The updated version will always be published on this page with a new effective date.

If you have confusions about any parts of this privacy policy, feel free to contact us via the contact page on our website.

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